FrontlineIQ CEO Ben Rodier joins Ron Thurston on the Retail in America podcast for a conversation on what AI actually does for frontline teams, and what it never replaces.Ben and Ron dig into why the best-performing stores aren't the ones with the most technology. They're the ones where managers have the time and tools to coach consistently. That's the gap FrontlineIQ was built to close.

In this conversation, Ben and Ron cover why frontline sales is fundamentally a human performance problem, how AI coaching works in practice, the difference between training and coaching and why most retailers only do one of them, and what it takes to build a coaching culture that outlasts any individual manager.

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