Frequently asked questions

None to start. With Ramp, there is nothing for your IT team to scope, approve or build. Your playbook goes in, and coaching comes out. If you move to Coaching OS, our team handles the data connection for you.

Managers see AI-driven coaching prompts and insights in their dashboard. Team members use the mobile-friendly app to practice, receive instant feedback, and track progress. Everything works out of the box; no integrations or complex setup required.

We don’t just hand you software; we stay with you. Our customer success team supports adoption, tracks engagement, and ensures long-term impact, helping you decide if and when to connect data for deeper ROI tracking.

Most LMS platforms deliver content; videos, quizzes, and compliance training. FrontlineIQ delivers coaching. We focus on behavior change, not information transfer. Our AI role-plays, goal management, and performance insights improve how people sell, serve, and communicate; not just what they know.

Yes. We see 75–93% voluntary adoption because FrontlineIQ is mobile-first, conversational, and provides immediate value. Team members enjoy practicing in a private, judgment-free way, while managers appreciate structured, repeatable coaching workflows. It fits naturally into daily routines; no extra logins or integrations required.

Most customers see measurable improvements within 30–60 days. Behavioral changes start immediately; often showing a 2% gain per practice session, and translate into performance lift within the first quarter. You can track results manually or automate ROI measurement later with integrations.

No. The full AI coaching experience; role-play, goal setting, behavior tracking, and feedback, works without any integrations. Connecting systems like Salesforce, Lightspeed, or your POS is optional and primarily helps automate data collection and link performance results directly to coaching.

That’s exactly why we built Coaching OS. AI-generated goal recommendations, a curated behavior library, and automated progress tracking reduce administrative work and help managers focus on the right conversations in less time.

Absolutely. We work with your team to create branded scenarios, personas, and scoring frameworks. Whether you’re selling services, vehicles, or financial products, FrontlineIQ adapts to your messaging, objections, and sales process; no integration required.

You can start with built-in engagement and coaching metrics; no integrations needed. For deeper insights, optional data connections to your CRM or POS link coaching activity directly to performance outcomes like conversion, attachment rate, or sales lift.

FrontlineIQ is designed for any frontline or customer-facing team; whether in retail, hospitality, finance, automotive, telecom, healthcare, or field sales. We tailor scenarios and KPIs to your business model and industry.

With Ramp, kickoff to a team practicing on the floor is two weeks:
Week 1: Kickoff, playbook intake, and scenario and persona build.
Week 2: Manager training, pilot group, and team rollout.


If you add Coaching OS, your POS, CRM or DMS connection runs in parallel with the Ramp launch.

That’s perfectly fine. FrontlineIQ is a Progressive Web App (PWA), which runs on any smartphone, tablet, or desktop without installation. It’s compatible with iOS, Android, and desktop browsers, and supports offline access where connectivity is limited.

When conversation capture is on in the app or on a supported device, FrontlineIQ securely analyzes the conversation to identify key behaviors and coaching opportunities. After each conversation, the rep gets a recap and the manager gets a coaching priority. The AI looks at behaviors like tone, pacing and communication, not personal information.

Consent and privacy rules vary by country, state and province, so confirm what applies where your teams sell. FrontlineIQ coaches reps without keeping recordings or customer voices, and during onboarding our team helps you set up consent prompts and data settings to match your local requirements. Read our privacy policy for details.

FrontlineIQ works with virtually any device. You can use a mobile phone, tablet, or desktop computer microphone to capture conversational data. The platform can also connect to a wide range of audio sources, including wearable smart devices, microphones, cameras, or earpieces used by sales teams in the field. For more information or guidance on recommended hardware setups, please contact our team to discuss your environment and goals.