Know who to coach next
One clear priority per rep, backed by their real customer conversations.
CONVERSATION INTELLIGENCE
Turn customer conversations into clear next steps.
Give reps useful recaps, clear follow-ups, and one specific coaching priority. Managers see where to focus, while reps turn real customer moments into targeted role-play practice.
FROM A REAL CUSTOMER CONVERSATION
RECAP → FOLLOW-UP
Pick up where the conversation left off.
Keep the customer’s needs, products, and next steps together. Reps get clear follow-up actions, from confirming delivery to sending the right product information.
COACHING → PRACTICE
Practice the moment that needs work.
See what went well and one specific improvement, scored on the same framework as role-play. Then practice that customer moment with Theo before the next conversation.
For managers
Spot patterns across the floor
See the products customers explore, where conversations stall, and which objections keep coming up.
Connect practice to performance
Compare real conversations with role-plays on the same scoring framework, so coaching stays connected to what happens with customers.
Privacy is the architecture, not a setting.
FrontlineIQ coaches your reps without keeping a recording, a customer's voice, or a piece of personal information. That was the design brief, not a feature added later.
No customer recordings to consent to
No audio file, no customer voice retained. That removes the consent burden that makes most conversation AI unworkable on a sales floor.
Your rep's side only
We coach the seller, not the shopper. Only rep-side signals are kept, so your customer never becomes the subject of the analysis.
Trained on selling behavior, not personal information
Our proprietary models look for discovery, objection handling, and close. Financial details, identifiers, and sensitive personal information are filtered out, not stored.
Secure and compliant, and built to stay that way
GDPR, CCPA, and regional requirements across the US, Canada, EU, and APAC. Built for regulated industries, and for rules that will only get stricter.
