Product Knowledge

Associate Overview

Instant product answers from "Ask Theo", short product lessons, quizzes and AI role plays, inside the FrontlineIQ app you already use.

Learn it, prove it, then practice it out loud.

FrontlineIQ Product Knowledge

Ask Theo

Type any product question and get an instant answer.

Where to find: Ask Theo in the left side panel of FrontlineIQ

Lessons

Watch a short video or read the product materials before taking the quiz.

Where to find: Learning Center → My Learning

Quizzes

  • Five questions. Pass is four correct.
  • See the right answer after each question.
  • Retake anytime. Best score sticks.

Where to find: Learning Center → My Learning

AI role plays

Once you pass, present the product out loud to an AI customer and get a scored report with what to work on.

Where to find: select Practice this in AI Role-Play after passing a quiz

Will more products be added?

Yes! New quizzes show up in My Learning when they're added. More vendor brands coming soon too.

Need help?

Request support in the app, or ask your manager.