Available now for pilot customers

Coaching from real conversations. Built for privacy from day one.

FrontlineIQ evaluates real sales conversations with the same AI that scores role-plays, so you can finally measure whether practice transfers to the floor. And every session becomes a client record.

🔒 Your customer conversations remain private and secure.
Start with Ramp™
Talk to our team

The end of mystery shopping.

AI role-play builds the muscle. But there's always been a gap: does it actually show up when it counts?

Live Conversation Coaching closes that gap.

Practice is valuable. Performance is what matters.

Mode 1

P2P Practice (early access)

Two colleagues practice together while AI evaluates both participants using the same behavioral framework.
Mode 2

Live Conversation Coaching (Pilot)

Associate records on phone, full AI report in 90 seconds. Same behavioral framework as Role-Play.

What each role gets

Associates
Managers

Coaching Report

Score, strengths, quoted moments, and targeted improvements after every conversation.

Client Recap

Capture who you spoke with, products explored, and key moments automatically.

Action Items

Auto-surfaced follow-ups so nothing falls through the cracks.

Coaching Tip

One targeted behavior to focus on during the next interaction.

Conversation History

Build a searchable record of every customer conversation over time.
A sales rep helping a client in a dealership.

Coaching Priorities

Identify team-wide coaching opportunities from real conversation data.

Product Interest Trends

See which products and categories customers are exploring most.

Guest Behavior Insights

Understand how conversations progress across the sales floor.

Objection Trends

Spot recurring objections and coaching opportunities.

Rep History

Build a searchable record of every customer conversation over time.
A manager seeing sales dashboard to see who to coach on what to be more impactful.

What the associate gets

Coaching Report

Score, strengths, quoted moments, and targeted improvements after every conversation.
Laptop screen showing a coaching dashboard with commission breakdown and FrontlineIQ's recommendations for sales goals focusing on Protect. Plan Close and Acc./Add-On $ options with buttons to decline or add, plus sections to add new goals and behaviors.

Client Recap Card

Automatically capture who you spoke with, products discussed, and key moments from the interaction.

Actionable Follow-up

Surface next steps, coaching recommendations, and a searchable conversation history.
Laptop screen displaying team sales performance dashboard with sales targets, units sold, average transaction values and sales status for five associates this month.

What managers see

Coaching Priorities

Identify which behaviors need attention and which reps need support.
Mobile app screen titled Practice with options to select selling scenario and customer persona, plus a Start Role-Play button.

Floor Intelligence

Understand product interest, guest behavior, and category exploration trends.
Smartphone screen showing a voice transcription app with a conversation between Customer and Mira, featuring playback controls at the bottom.

Team Visibility

Track objections, coaching coverage, and performance trends across the floor.
Smartphone screen showing a summary score of 7 out of 10 with feedback on good job areas including financing, payment framing, and objection handling, and buttons for Start Over and Finish Session.

Built for privacy and compliance

Associate-initiated recording
Consent prompts
Regional compliance (US, Canada, EU/GDPR, APAC)
Built for regulated industries
See our full privacy FAQ
"FrontlineIQ changed the way we coach because our teams can show up and practice in ways they were never able to before. This is a game changer for us!" 
Jory Solomon
Director of Training & Development, Sleep Country Canada

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