This Privacy Policy explains how FrontlineIQ Inc. ("FrontlineIQ", "we", "our", or "us") collects, uses, discloses, and retains personal information in connection with our Services, including our web applications, mobile applications, APIs, and performance enablement platform for frontline sales teams.
This Policy applies to individuals and organizations that access or use our Services, including Visitors, Business Customers, and Sales Professionals. By accessing or using any part of our Services, you acknowledge and agree to the practices described in this Privacy Policy.
Depending on the context, FrontlineIQ acts as either a data controller or a data processor of personal information, as explained in Section 3.
Definitions:
"Services" refers to FrontlineIQ's performance enablement platform, including Manager Dashboard, Mobile Sales App, Theo AI Coach, executive dashboards, APIs, and related offerings.
"Business Customers" are organizations and their authorized users (managers, executives) who use FrontlineIQ's platform to coach their sales teams and track performance.
"Sales Professionals" are individuals who use the Mobile Sales App through their employer to track their performance, goals, and coaching.
"Visitors" are individuals who access our websites or marketing materials without creating an account or using the platform.
By accessing or using our Services, you acknowledge and agree to the practices described in this Privacy Policy.
FrontlineIQ Inc. provides performance enablement technology to help retail and service organizations coach their frontline sales teams. Our platform combines near real-time performance tracking, AI-powered coaching, goal setting, and behavior-based development in one intuitive system. Our business-facing services help managers coach more effectively, while our mobile application helps sales professionals track their progress, view earnings, and build better selling habits.
We collect personal information based on your interaction with our Services. This includes data:
We may update this list from time to time as our Services evolve.
On portions of our website directed toward business customers (such as our marketing site), we may use cookies and similar technologies provided by online data partners to associate website activity with other personal information they or others may have about you. This may include, for example, associating activity with your email address, even if you did not submit that email directly on our site.
We or our service providers may use this information to send marketing communications to your email address. You may opt out of this type of targeted email marketing by visiting the applicable service provider's opt-out page.
These practices involve deidentified or hashed identifiers and comply with applicable privacy and anti-spam laws. Please note that these marketing activities apply only to visitors of our B2B marketing site and are not used for Sales Professional data.
To exercise your rights in relation to this type of marketing data, please refer to Section 7.
We do not knowingly collect sensitive personal information such as biometric, health, or political data. Please do not submit such information through the Services.
We use personal data for:
FrontlineIQ acts as a data processor when processing personal data solely on behalf of a business customer (e.g., employee performance data, goal tracking, coaching delivery). FrontlineIQ acts as a data controller when determining the means and purposes of processing, such as for platform analytics, B2B marketing, account administration, and service optimization.
We do not sell your personal information.
We may disclose personal data to the following categories of recipients for the purposes described in this Policy:
A current list of our authorized subprocessors is available upon request by contacting privacy@frontlineiq.ai.
We encourage you to review the privacy policy of the specific organization (employer) whose platform you are using, as their use of your data may differ from ours.
We primarily store and process data in the United States and Canada. Certain service providers may store or process personal data in other jurisdictions, subject to their own infrastructure and regulatory obligations.
When personal data is transferred across borders, we implement appropriate safeguards to protect it in accordance with applicable privacy laws. These may include:
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our retention periods are determined based on:
Specific Retention Periods:
Where feasible, we may pseudonymize, aggregate, or securely delete personal data that is no longer needed for active use.
We process personal information in accordance with applicable U.S. and Canadian privacy laws, including the California Consumer Privacy Act (CCPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
You may:
To exercise these rights:
We may take steps to verify your identity before processing a request, including matching information you provide with our existing records. We will respond to verifiable requests within 30 days, subject to legal exceptions or extensions.
Marketing emails also contain unsubscribe links for your convenience. You may also manage your cookie preferences through your browser settings or third-party opt-out tools.
Our services are designed for workplace use and are not intended for children under the age of 18, and we do not knowingly collect data from them. If we become aware that we have inadvertently collected personal data from a person under 18, we will delete such data promptly.
We implement reasonable administrative, technical, and physical safeguards to protect personal data. These safeguards include:
While no system is 100% secure, we are committed to maintaining industry-standard protections.
If you become aware of a security issue, please report it immediately to security@frontlineiq.ai.
We may update this Privacy Policy periodically. Material changes will be communicated via the website or email. Continued use of our services indicates agreement with the updated policy.
Effective Date: December 1, 2024 Last Updated: December 1, 2024
Privacy Officer FrontlineIQ Inc. Email: privacy@frontlineiq.ai
For questions about:
To file a privacy complaint:
If you are not satisfied with our response, you may file a complaint with the appropriate privacy regulator:
Canada (PIPEDA):
European Union (GDPR):
California (CCPA):
What We Use:
Your Choices:
Our Services may contain links to third-party websites or services not operated by us. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We strongly advise you to review the Privacy Policy of every site you visit.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your State, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside Canada or the United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to Canada and the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Data Ownership:
Data Export:
Data Deletion:
Deletion Confirmation:
This privacy policy is effective as of the date listed above and governs the collection, use, and disclosure of personal information by FrontlineIQ Inc. in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.